1. Introduction
At Ahvi, we value the privacy of our customers and are committed to handling personal information responsibly. This Privacy Policy describes the types of information we collect, the purposes for which we use it, the circumstances in which we share it, and the choices available to you regarding your personal information.
This policy applies to visitors, customers, and other individuals who interact with our website, products, or customer support services.
By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain your consent before processing your personal information.
2. Information We Collect
We collect information that you provide directly to us, information generated through your use of our website, and information received from service providers involved in delivering our services.
Personal information
When you place an order, contact us, or interact with our website, we may collect the following information:
- Contact information: Full name, email address, and mobile phone number.
- Delivery information: Shipping address, billing address, city, state, postal code, and other details required for delivery.
- Order information: Products purchased, order number, quantity, purchase date, order status, and transaction reference.
- Customer support information: Messages, inquiries, complaints, and other information you voluntarily provide when contacting us.
- Communication preferences: Your preferences regarding promotional emails, WhatsApp messages, and other communications.
We collect only the information reasonably necessary for the relevant purpose.
Payment information
Ahvi uses Cashfree as its payment gateway to facilitate online transactions. When you make a purchase, payment information may be collected and processed by Cashfree or the relevant payment service provider. We may receive information such as:
- Payment status and transaction reference.
- Payment method and transaction amount.
- Order payment confirmation.
- Information required to reconcile payments and manage transactions.
Ahvi does not intend to store complete card numbers, card security codes, or payment authentication credentials on its own systems. Payment processing is subject to the applicable privacy and security practices of the payment provider.
Automatically collected information
When you visit our website, certain information may be collected automatically through website technologies and third-party tools. This information may include:
- Internet Protocol (IP) address.
- Browser type and version.
- Device type, operating system, and device identifiers.
- Pages visited and time spent on the website.
- Referring website or source.
- Clicks, navigation activity, and interactions with website content.
- Website performance, error reports, and diagnostic information.
We use this information to understand how visitors use our website, improve functionality, measure advertising performance, and maintain security.
Information received from third parties
We may receive limited information from service providers involved in our operations, including payment providers, shipping partners, analytics providers, and advertising platforms.
For example, we may receive payment confirmations from Cashfree, delivery updates from Shiprocket or its courier partners, and aggregated or event-based analytics information from Google or Meta. The information received depends on the services used and the applicable settings and permissions.
3. How We Collect Information
We may collect personal information through the following methods:
- Direct interactions: When you place an order, fill out a form, contact customer support, or communicate with us.
- Website activity: Through your interactions with our website, including browsing, navigation, and purchasing.
- Payment services: Through payment confirmations and transaction information provided by our payment gateway.
- Shipping services: Through shipment creation, tracking, delivery confirmation, and related logistics activities.
- Marketing and analytics tools: Through technologies used to measure website traffic, advertising performance, and customer interactions.
- Communication channels: When you contact us through email, WhatsApp, or other available customer support channels.
4. How We Use Your Information
We may use the information collected for the following purposes:
Order processing and management
To process orders, confirm purchases, maintain order records, and manage order-related communications.
Payment processing
To verify payment status, reconcile transactions, maintain payment records, and help detect suspicious or fraudulent activity.
Shipping and delivery
To share the information required with Shiprocket and relevant courier partners to arrange delivery, generate shipping labels, track shipments, and provide delivery updates.
Customer support
To respond to customer inquiries, resolve payment or delivery issues, review complaints, and provide assistance related to our products and services.
Marketing and promotional communications
To send promotional emails, WhatsApp messages, product announcements, offers, and other marketing communications where permitted by applicable law and based on your preferences and any required consent.
Advertising and conversion measurement
To measure the performance of advertisements, understand website activity, evaluate conversions, and improve our advertising campaigns through tools such as Google Ads conversion tracking and Meta Pixel.
Analytics and website improvement
To understand how visitors interact with our website, identify technical issues, improve the browsing experience, and develop better website functionality.
Security and fraud prevention
To protect our website, customers, and business from unauthorized access, suspicious activity, fraud, and other security risks.
Legal and regulatory compliance
To maintain required records, respond to lawful requests, enforce applicable terms, and comply with legal obligations.
We will not use personal information for unrelated purposes unless permitted by applicable law or otherwise appropriately authorized.
7. Email and WhatsApp Marketing
Ahvi may use your contact information to communicate with you about products, services, offers, and promotional campaigns. These communications may include:
- New product announcements.
- Special offers and discounts.
- Product updates and brand announcements.
- Promotional campaigns and marketing messages.
We will send promotional communications where permitted by applicable law and based on your consent or preferences, as applicable.
Opting out
You can stop receiving promotional communications by:
- Using the unsubscribe link provided in promotional emails, where available.
- Replying to promotional WhatsApp messages with a request to stop receiving them.
- Contacting us at info@theahvi.com.
Even if you opt out of promotional communications, we may continue sending essential transactional messages related to your orders, payments, deliveries, or customer support requests.
8. Data Retention and Deletion
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, subject to applicable legal and regulatory requirements. The retention period may depend on:
- The nature and sensitivity of the information.
- The purpose for which the information was collected.
- The duration of our relationship with you.
- Applicable accounting, tax, and record-retention requirements.
- The need to resolve disputes, prevent fraud, or enforce legal rights.
When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it securely, subject to applicable law.
You may contact us to request deletion of personal information where applicable. Certain information may need to be retained where required by law or for legitimate business purposes permitted by law.
9. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. These measures may include:
- Restricting access to personal information to authorized individuals and service providers.
- Using appropriate security measures to protect information handled through our systems.
- Working with service providers that maintain appropriate security safeguards.
- Reviewing and addressing potential security risks.
However, no electronic transmission or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.
10. Your Privacy Rights
Depending on applicable law, you may have certain rights regarding your personal information.
- Right to access
- You may request information about the personal data we hold about you and how it is being processed, where applicable.
- Right to correction
- You may request correction of inaccurate or incomplete personal information.
- Right to deletion
- You may request deletion of personal information where permitted by applicable law and subject to applicable retention requirements.
- Right to withdraw consent
- Where processing is based on consent, you may withdraw your consent, subject to applicable law and the consequences of withdrawal.
- Right to opt out of marketing
- You may opt out of promotional emails and WhatsApp messages as described in this policy.
- Right to raise a complaint
- You may contact us if you have concerns about how your personal information is collected, used, or shared.
To exercise any applicable privacy rights, contact us at info@theahvi.com. We may need to verify your identity before processing certain requests. We will handle requests in accordance with applicable law.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, or other external platforms. These third-party services operate independently and may have their own privacy policies, terms, and data-handling practices.
Ahvi does not control the privacy practices of external websites. We encourage you to review the relevant privacy policies before providing personal information to third parties.
12. Children’s Privacy
Our website and products are intended for general consumers and are not specifically directed at children.
We do not knowingly collect personal information directly from children in circumstances where such collection is prohibited or requires authorization that has not been obtained.
If you believe that a child has provided personal information to us inappropriately, please contact us at info@theahvi.com so that we can review the matter and take appropriate action.
13. International Data Transfers
Some third-party service providers may process or store information on servers located outside India.
Where personal information is transferred internationally, we will take reasonable steps to ensure that such transfers comply with applicable laws and any relevant restrictions or safeguards.
14. Online Payments and Cash on Delivery
Ahvi currently accepts online payments through its available payment gateway and does not offer Cash on Delivery (COD).
Payment information is processed through the relevant payment service provider, as described in this Privacy Policy. We may use transaction information to confirm payments, manage orders, maintain records, and address payment-related inquiries.
15. Returns, Cancellations, and Customer Support
Ahvi’s return and cancellation terms are governed by the applicable policies published on our website (see our Return & Cancellation Policy).
If you contact us regarding an order, payment, delivery, or other customer support matter, we may use the personal information you provide to review and respond to your request.
Nothing in this Privacy Policy is intended to limit any rights you may have under applicable law.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable laws.
Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you can contact Ahvi Customer Support:
- info@theahvi.com
- Address
- 910/A, Money Plant High Street, City Road, Near BSNL Office, Jagatpur, Ahmedabad, Gujarat – 382470, India
- Website
- theahvi.com