1. Return Policy
All sales are final. Ahvi does not offer a voluntary return or exchange facility for products purchased through our website. We do not accept returns for:
- Change of mind after placing an order.
- Incorrect product selection by the customer.
- Personal preferences or dissatisfaction unrelated to a product defect.
- Requests to exchange a product for a different model, colour, or variant.
2. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or materially different from the product you ordered, please contact us at info@theahvi.com. Please provide:
- Your order number.
- A clear description of the issue.
- Photographs or videos showing the product and its packaging.
- Any other information reasonably required to review the complaint.
Our team will review your concern and communicate the next steps in accordance with applicable law.
3. Cancellation Policy
Ahvi does not offer a voluntary order cancellation facility.
Once an order has been placed and payment has been completed, customers cannot request cancellation simply because they have changed their mind or selected the wrong product.
However, this policy does not restrict any cancellation rights that may apply under applicable law, including in circumstances involving delivery delays or other legally recognized grounds.
Ahvi reserves the right to cancel an order where necessary, such as when a product is unavailable, payment cannot be verified, or an order is suspected to be fraudulent. If we cancel an order after payment has been received, any applicable refund will be handled in accordance with the law.
4. Refund Policy
Ahvi does not provide voluntary refunds for change-of-mind purchases or other requests outside the circumstances permitted by applicable law.
Where a refund is legally required or approved following a review of a product issue, it will be processed in accordance with applicable law and the relevant payment provider’s procedures.
5. Contact Us
For questions or concerns regarding this policy, please contact:
- info@theahvi.com
- Address
- 910/A, Money Plant High Street, City Road, Near BSNL Office, Jagatpur, Ahmedabad, Gujarat – 382470, India
- Website
- theahvi.com