1. Overview
These Terms and Conditions (“Terms”) govern your access to and use of the Ahvi website and your purchase of products offered through it. “Ahvi,” “we,” “us,” and “our” refer to Ahvi; “you” or “your” refers to the customer or website user.
By accessing the website, browsing it, or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the website.
2. Eligibility and Website Use
You must be legally capable of entering into a binding agreement under applicable law to use this website and place an order. You agree to use the website only for lawful purposes and in accordance with these Terms.
3. Accuracy of Information
We aim to keep website information accurate and up to date. However, content may occasionally contain errors, omissions, or outdated information. We may correct or update website content at any time without prior notice.
4. Products and Product Information
We make reasonable efforts to display product descriptions, images, colours, and specifications accurately. Actual appearance may vary depending on your device display, lighting, manufacturing updates, or other factors. Product images and descriptions are for general information and may not show every minor variation.
Availability is subject to change. We may limit quantities or discontinue a product at any time, where permitted by law.
5. Prices, Taxes, and Promotional Offers
Prices are displayed in Indian Rupees (INR) unless stated otherwise. Applicable taxes, shipping charges, and other fees will be shown at checkout where relevant. We may change prices and offers without prior notice; changes will not alter an accepted order except where correction is required by law or to address an obvious pricing error.
Promotional offers may have additional terms, validity periods, product eligibility, and stock limits. Offers cannot be combined unless expressly stated.
6. Orders and Order Acceptance
Placing an order constitutes an offer to purchase the selected products. An order is accepted when we confirm acceptance or dispatch, as applicable. We may decline, cancel, or limit an order for reasons including unavailability, suspected fraud, payment issues, pricing or listing errors, or delivery limitations, subject to applicable law.
Please review your order details carefully. We may contact you to verify information related to your order.
7. Customer Account and Information Accuracy
If you create an account, you are responsible for keeping your login credentials confidential and for activity through your account. Provide accurate, complete, and current contact, billing, and delivery information.
Notify us promptly if you believe your account has been accessed without authorization. We may suspend or restrict an account where reasonably necessary for security, legal compliance, or enforcement of these Terms.
8. Payment Terms
Payments are processed through Cashfree or other payment methods displayed at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.
9. Shipping and Delivery
Shipping information
Orders are shipped to the address entered at checkout. Verify that the address, phone number, and delivery details are correct.
Delivery timelines
Estimated timelines are indicative and may vary due to location, courier operations, weather, public holidays, or other circumstances outside our reasonable control. Delivery dates are not guaranteed unless expressly stated.
Tracking
Where available, tracking details will be shared through the contact information provided. Shipments may be handled by Shiprocket and its courier partners.
Delivery issues
If a shipment is delayed, marked delivered but not received, or arrives visibly damaged, contact info@theahvi.com promptly with your order number and details.
10. Cancellation Policy
Voluntary cancellation requests are not accepted once an order has been placed. Check your product selection, delivery address, and order details before completing your purchase.
This policy does not limit rights available under applicable consumer protection laws. We may cancel an order where necessary, including when a product is unavailable, payment cannot be verified, or an order appears fraudulent. See our Return & Cancellation Policy.
11. Return and Refund Policy
Ahvi does not accept voluntary returns or offer refunds for change of mind, incorrect product selection, or reasons unrelated to a product issue, except where required by applicable law.
Damaged or defective products
If your product arrives damaged, defective, or materially different from the product ordered, contact info@theahvi.com as soon as possible. Include your order number, a description of the issue, and clear photographs or videos showing the product and packaging. We will review the information and respond with next steps in accordance with applicable law and our policies.
12. Use of Third-Party Services
Our website may use or rely on third-party services, including Cashfree for payment processing, Shiprocket and courier partners for shipping, Google Analytics 4 and Google Ads conversion tracking for measurement and advertising, Meta Pixel for advertising measurement, and email or WhatsApp services for customer communication and marketing.
Third-party services may be subject to their own terms and privacy policies. Ahvi is not responsible for independent third-party practices except as required by law.
13. Third-Party Links
The website may contain links to third-party websites or services for convenience. We do not control and are not responsible for their content, availability, or practices. Accessing them is at your discretion and subject to their terms and policies.
14. User Reviews, Feedback, and Submissions
If you submit reviews, comments, suggestions, images, or other content, you confirm that you have the right to submit it and that it is lawful, accurate, and not misleading or harmful. Do not submit content that infringes another person’s rights or contains unlawful, abusive, or confidential material.
To the extent permitted by law, you grant Ahvi a non-exclusive, royalty-free right to use, reproduce, and display submitted feedback for operating, improving, and promoting our services. We may moderate or remove content where appropriate.
15. Prohibited Activities
You must not use the website to violate any law, infringe intellectual property or other rights, submit false or misleading information, interfere with website security or operation, transmit malicious code, attempt unauthorized access, misuse payment or order systems, or engage in fraudulent, abusive, or harmful conduct.
16. Intellectual Property Rights
Website content, including text, graphics, logos, product images, designs, and other materials, is owned by or licensed to Ahvi and protected by applicable intellectual property laws. You may use the website for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, or commercially exploit website content without prior written permission, except as permitted by law.
17. Privacy and Personal Information
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information. By using the website, you acknowledge that you have read the Privacy Policy.
18. Errors, Inaccuracies, and Omissions
Website content may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability. We may correct errors, update information, or cancel affected orders, subject to applicable law.
19. Disclaimer of Warranties
To the extent permitted by law, the website and its content are provided on an “as available” basis. We do not guarantee uninterrupted, timely, secure, or error-free access to the website, or that defects will always be corrected.
This section concerns the website and its availability. It does not exclude product-related rights or remedies that cannot lawfully be excluded.
20. Limitation of Liability
To the maximum extent permitted by law, Ahvi will not be liable for indirect, incidental, special, or consequential losses arising from your use of, or inability to use, the website or services. Nothing limits liability where prohibited by law or excludes rights and remedies that cannot lawfully be excluded.
21. Indemnification
To the extent permitted by law, you agree to indemnify and hold Ahvi harmless from third-party claims, losses, liabilities, and expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.
22. Suspension and Termination
We may suspend or restrict access to the website or terminate an account if we reasonably believe these Terms have been violated, the website is being misused, or action is necessary for security or legal compliance. Rights or obligations that by nature should survive termination will continue to apply.
23. Force Majeure
We are not responsible for delay or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, severe weather, epidemics, government actions, labour disruptions, transportation interruptions, or communication or utility failures. This does not affect rights that cannot be limited by law.
24. Severability
If any provision is unlawful, invalid, or unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in effect.
25. Entire Agreement
These Terms, together with the Privacy Policy and any additional terms expressly applicable to an offer or service, constitute the agreement between you and Ahvi concerning website use and supersede prior understandings on that subject, to the extent permitted by law.
26. Governing Law and Disputes
These Terms are governed by the laws of India. Disputes will be subject to the jurisdiction of competent courts in Ahmedabad, Gujarat, subject to applicable law and mandatory consumer rights or dispute-resolution procedures.
27. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes are posted indicates acceptance of the updated Terms, to the extent permitted by law.
28. Contact Information
For questions or concerns about these Terms, contact us:
- info@theahvi.com
- Address
- 910/A, Money Plant High Street, City Road, Near BSNL Office, Jagatpur, Ahmedabad, Gujarat – 382470, India
- Website
- theahvi.com